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Terms and Conditions (T&C)

Welcome to Ektie! These Terms of Service (“Terms”) govern your access to and use of Ektie’s software-as-a-service platform (the “Service”), available at https://ektie.com, owned and operated by Ektie, Inc. (“Ektie”, “we”, “our”, or “us”).

By signing up for, accessing, or using our Service, you agree to be bound by these Terms. If you do not agree, you may not use Ektie.

1. Overview of the Service

Ektie is an AI-powered SaaS platform that provides businesses with intelligent agents and tools for automating workflows, analyzing data, and improving operational decision-making. The Service may include web-based interfaces, APIs, data integrations, AI agents, and third-party plug-ins.

2. Eligibility and Account Registration

You must be at least 18 years old and have the authority to bind your company or organization to these Terms. By registering, you represent that the information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

3. Subscription Plans and Billing

Access to Ektie may require a paid subscription. By subscribing:

  • You agree to pay all fees associated with your selected plan.
  • Subscription terms are either monthly or annual, as selected.
  • Fees are billed in advance and are non-refundable except as required by law.
  • We reserve the right to modify pricing with prior notice.
  • You can cancel your subscription anytime, but no refunds will be issued for the remaining period of your term.

4. Acceptable Use

You agree not to:

  • Use the Service to process or store unlawful, harmful, or infringing content;
  • Reverse-engineer, scrape, or misuse the AI models or platform;
  • Interfere with the platform’s integrity, performance, or security;
  • Use the Service in a way that violates applicable laws or regulations;
  • Sub-license, resell, or make the Service available to unauthorized third parties.

5. Data and Privacy

You retain ownership of any data or content (“Customer Data”) you input into the platform. By using the Service, you grant Ektie a limited license to process and store your data as necessary to deliver the Service.

We take privacy seriously. Our use of Customer Data is governed by our Privacy Policy (link placeholder). Ektie implements commercially reasonable security practices, but you acknowledge that no system is completely secure.

6. AI Agents and Automation

Ektie provides AI-driven agents that may make recommendations or take automated actions on your behalf based on your configuration.
You understand and agree that:

  • The AI outputs are probabilistic and may not always be accurate;
  • You are solely responsible for reviewing and validating results before taking business action;
  • Ektie is not liable for decisions made based on AI-generated output.

7. Service Availability and Support

We aim for 99.9% uptime, excluding planned maintenance or unforeseen downtime. While we strive to provide continuous availability, we do not guarantee uninterrupted access.
Support is available via [[email protected]] or through in-app support tools for customers with an active subscription.

8. Intellectual Property

Ektie retains all rights, title, and interest in the platform, including software, AI models, UI/UX, and related intellectual property. You may not use our branding, trademarks, or IP without prior written consent.

9. Termination

You may terminate your use of the Service at any time by canceling your subscription. We may suspend or terminate your access if you violate these Terms, fail to pay fees, or pose a risk to the platform or other users.
Upon termination:

  • Your access will be revoked;
  • We may delete your data after 30 days, unless required by law to retain it.

10. Disclaimers and Limitations of Liability

Disclaimers: The Service is provided “as is” and “as available.” Ektie makes no warranties regarding accuracy, reliability, or results from use of the Service.
Limitation of Liability: To the extent permitted by law, Ektie is not liable for indirect, incidental, special, or consequential damages, including loss of data, revenue, or business opportunities.

11. Indemnification

You agree to indemnify and hold harmless Ektie and its affiliates from any claims, liabilities, damages, or expenses arising from:

  • Your use or misuse of the Service;
  • Violation of these Terms;
  • Infringement of any third-party rights.

12. Modifications to Terms

We may update these Terms occasionally. Changes will take effect upon posting to the Site. If we make material changes, we will notify you. Continued use of the Service after such changes constitutes acceptance.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Insert Jurisdiction, e.g., State of Delaware], without regard to conflict of laws. Any disputes shall be resolved exclusively in the courts located in [Insert City/State].

14. Returns and Refunds

Ektie follows a transparent and fair Return & Refund Policy in compliance with applicable Indian regulations and RBI guidelines.

  • Monthly subscriptions are non-refundable once billed.
  • Annual subscriptions may be eligible for a prorated refund if canceled within the first 15 days, subject to review and approval.
  • Refunds, if approved, will be credited to the original payment method within 5–7 business days. No refunds will be issued via alternate payment channels or in cash.
  • Users are encouraged to take advantage of our free trial period to evaluate the platform before subscribing to a paid plan.
  • For full details on eligibility, process, and grievance redressal, please refer to our complete Return & Refund Policy.

15. Contact Information

If you have any questions about these Terms, contact us at:

Email: [email protected]

Website: https://ektie.com